"Client Billing-Delight Index"

So the question to ask yourself now: "Is my firm delighting our clients?" "How much do I stand to gain (or lose)?" (HINT: It's a lot!)

“When firms fail to focus on 'client delight' in their billing and collections process, they risk missing a huge opportunity for growth... this 'Client Billing-Delight Index' will help you find your billing and collections blind spots."